Terms & Conditions

In using this website, you are deemed to have read and agreed to the following terms and conditions of Ceylon Spice Heaven. The following terminology applies to these Terms and Conditions:
“Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We” and “Us”, refers to Ceylon Spice Heaven. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated products, in accordance with and subject to, prevailing Australian Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Lawful and permissible use of website
You are responsible for ensuring that your access to and use of this website is lawful and does not infringe any intellectual property rights. You must not take any action that could damage, overburden or interfere with this website, or any other person’s use of this website. You must not use any data mining, robots or other tools to automatically and/or systematically collect data from or in relation to this website. You must not use this website to obtain any information about other users of this website, or to transmit malware through this website. Ceylon Spice Heaven does not accept responsibility for any unauthorised access, use or other actions. All rights are reserved in full in relation to unlawful or unauthorised access or use.


Confidentiality
Client records are regarded as confidential and therefore will not be divulged to any third party, unless it is necessary to undertake the process of our assistance to the Client in the most appropriate manner, for the express purpose of meeting the Client’s needs in respect of provision of the Ceylon Spice Heaven’s stated products. We may disclose clients records if legally required to do so to the appropriate authorities. We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products. For more information please visit our Privacy Policy.

Exclusions and Limitations
The information on this web site is provided on an “as is” basis. To the fullest extent permitted by law, Ceylon Spice Heaven:
§ excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and
§ excludes all liability for damages arising out of or in connection with your use of this website. This includes, but is not limited to, compensatory damages, direct loss, consequential or indirect loss, loss of data, corruption of data, loss of programs, loss of income, loss of profit, loss of anticipated savings, loss of use, loss of financial opportunity, loss of business, loss of reputation, loss of property, damage to property and third party claims. (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised Ceylon Spice Heaven of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.


Payment
All major Credit/Debit Cards are acceptable methods of payment. All goods remain the property of Ceylon Spice Heaven until paid for in full.

Termination of Agreements and Refunds Policy
You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract and obtain a refund for any unused portion.


Deliveries
Subject Australia Post delivery guidelines, regular post deliveries to Regional areas will occur in between 1-3 business days and regular post deliveries to Country areas will occur in between 1-5 business days. Please note that Australia Post delivery times will vary depending on lodgment and destination points. 

Returns Policy

Please note that where Products are faulty or damaged upon delivery, photographic evidence of the damage or fault must be submitted to via email ceylonspiceheaven@gmail.com within 3 days of receipt of the product/s. Failure to do so may result in your claim being denied. When returning a product for a exchange, refund or replacement, you will be responsible for the cost of return postage, and you must comply with the directions provided by the Ceylon Spice Heaven. The product will remain your responsibility until it has been received at the address supplied by the Ceylon Spice Heaven. Ceylon Spice Heaven does not accept any liability for any loss or damage which may occur in transit. For more information please visit our Returns Policy.


Availability
Unless otherwise stated, the goods featured on this website are only available within the Australia. All advertising is intended solely for the Australian market. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs, text and goods available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the supply of goods or service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using these goods and or services, you thereby indemnify this Ceylon Spice Heaven, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.

Links to this website
You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.


Links from this website
We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.


Force Majeure
Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or manmade eventuality/ disaster outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.

General
The laws of Australia govern these terms and conditions. By accessing this website and buying our products you consent to these terms and conditions and to the exclusive jurisdiction of the Australian courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of Ceylon Spice Heaven.

Changes to terms
These terms may be amended from time to time and were last amended on 24 September 2020. Any amendments will be effective immediately once the amended terms are published on this website. Your continued access to or use of this website will constitute your acceptance of the amended terms.


Communication
Our contact information can be found on Contact Us page on our website.

 

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